FAQs
How do I select a dispatch date?
You can select the day you wish your order to be dispatched on the checkout page. Available dates are highlighted on the calendar. Some dates may not be available if we have reached maximum capacity for that day or the kitchen is not open on that day.
When will my order be baked?
All our products are baked fresh to order for dispatch the following day.
What will I receive in the box?
Each box contains 8 of your selected treats. Each one is approximately 6.5cm by 5cm in size.
How will my order be packed?
To keep your treats at their maximum freshness we wrap them in a polypropylene food wrap and then in our greaseproof paper. They are then carefully nestled in our postage boxes with additional honeycomb packing paper to keep them safe. A handwritten gift card, if this was selected at the checkout, and a contents and ingredients card is placed on top.
How will my order be delivered?
Your order will be delivered by Royal Mail. You can choose either Tracked 48 or Tracked 24 as the delivery options.
Steam Mills Cakes & Bakes cannot guarantee delivery dates as these are outside of our control.
Where do you deliver?
We deliver all over the UK
Do you deliver outside of the UK?
Sorry we do not deliver outside of the UK
Do you provide any gluten free options?
Sorry we don’t currently provide any gluten free options but are working on adding some soon.
Is your packaging sustainable?
Our greaseproof paper is fully biodegradable & compostable
Our boxes are biodegradable and recyclable and use 62% recycled materials
To keep your treats at optimum freshness we wrap them in a polypropylene food wrap. This is not currently able to be recycled
The honeycomb packing paper used inside the boxes is compostable & recyclable
We put your box of goodies in a plastic postal bag to protect it from rain during delivery
How should I store my brownies?
Brownies should last for 7-10 days if kept in an airtight container
How should I store my tiffin?
Tiffin will keep for 10-14 days in an airtight container in the fridge
How do I find allergy details?
Have another question?
We are always happy to answer any questions you may have. Please contact us at contact@steammills.co.uk & we’ll get back to you as soon as possible.